Returns & Exchanges
At HEPHA, we stand behind the durability of our gear. If your equipment doesn't meet your performance standards, you can return or exchange your items within 30 days of purchase.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Gear
Place the unused items in their original packaging, ensuring all tags and protective seals remain intact for a full refund.
Attach the Label
Download and print your prepaid shipping label from the portal and securely attach it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing